Exchanges and Refunds
What Is Your Return Policy?
Each bracelet is custom made to order and unfortunately we cannot accept returns or cancellations once an order has been placed. This includes both engraved and non-engraved bracelets.
Shipping, Customs and Payment Options
When Will I Receive My Medical ID?
All bracelets are cast, polished, engraved and re-polished in the window of time between your order being placed and your order shipping. Expect these items to ship within 14-21 business days.
What Shipping Options Do You Offer?
USPS Priority Mail
First-Class Mail International
Will I Receive Tracking When My Item Ships?
Yes, all orders are assigned a tracking number that is emailed to the buyer at the time of shipment.
Do You Ship Internationally?
Yes, we do ship internationally. Unforeseen shipping delays may occur due to customs, which we have no control over. You are responsible for any import duties, customs and local sales taxes, and you’ll need to pay these fees to release your order from customs. We don’t have any control over customs and import tax and we can't tell you exactly how much you will be charged, as this varies widely depending on the country you live in. Any orders with a value above the threshold amount will be charged import fees, so we recommend contacting your local customs office for more information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.
What Methods Of Payment Do You Accept?
We accept Apple Pay, Visa, MasterCard, American Express, Discover and PayPal.
Product Details and Care
Will My Bracelet Tarnish?
Yes. Silver and Bronze will tarnish, this is to be expected and can be easily cleaned. Some diabetics and individuals taking certain medications such as anticoagulant have experienced excess tarnishing of non-coated silver and bronze products. For these customers, we recommend selecting an optional e-coated when ordering. Another option is to coat the inside of your bracelet with clear nail polish.
Where Are Your Bracelets Made?
Our bracelets are made in New York, NY.
Will My Bracelet Look Like It's Machine Made?
No. Our bracelets are hand made just for you using the lost wax process. Though we strive for consistency with our casting and finishing, occasional slight variations can occur. Please note photographs have been adjusted for lighting and shadows.
Certificate of Authenticity
RTSID guarantees that all items produced are manufactured in accordance with industry regulations. Bracelets do not include the 925 hallmark stamp as a design decision as to not interfere with inside engraving placement.