POLICIES
Returns, Exchanges, Cancellations, and Refunds
What Is Your Policy?
Each bracelet is custom made to order and unfortunately we cannot accept returns, exchanges or cancellations once an order has been placed or received. This includes both engraved and non-engraved bracelets.
Custom Engraving
Please review your engraving instructions and spelling carefully before placing your order. We will copy and paste directly from the form you fill out. If spelling or phone numbers are wrong on the form, it will be wrong on the bracelet. If you do not specify inside or outside engraving on the form, we will engrave on the inside of the bracelet by default.
Shipping, Customs and Payment Options
When Will I Receive My Medical ID?
Bracelets are custom made to order. We ship orders during business days, Monday-Friday, 9am-6pm. All bracelets are handmade and cast, polished, engraved and re-polished in the window of time between your order being placed and your order shipping. During the Covid-19 pandemic our production staff has been reduced by 80% to obtain safe social distancing. Bracelets can take up to 21 business days but often ship much sooner.
What Shipping Options Do You Offer?
UPS
First-Class Mail International
Will I Receive Tracking When My Item Ships?
Yes, all orders are assigned a tracking number that is emailed to the buyer at the time of shipping. It is the responsibility of the buyer to track the order. If you have not received your order please contact us so we can file an insurance claim on your behalf.
Do You Ship Internationally?
Yes. International orders are charged a flat rate shipping fee of $25 and are shipped via First Class International Mail. Any order with a value above the destination country’s threshold amount will be charged import fees.
Please allow extra time for your order to pass through customs. RETURN TO SENDER is not responsible for any import duties or taxes which may apply, or for any consequent delays that these may create.
If you have not received your package, we suggest you contact your local postal service or customs office for further information. Once your order is shipped, you will receive tracking information. If the package still shows en route: we recommend contacting USPS and filing a claim. All packages are shipped with insurance.
If you choose to decline receipt of your package, you will be responsible for any additional shipping, taxes, duties and/or custom charges incurred for the return.
RETURN TO SENDER is not responsible for any lost, stolen, or damaged packages,
Are Your Packages Insured Before Shipment?
Yes. All items are shipped with insurance.
What Methods Of Payment Do You Accept?
We accept Visa, MasterCard, American Express and Discover.
Product Details and Care
Will My Bracelet Tarnish?
Yes. .925 Sterling Silver and Bronze will tarnish, this is normal and to be expected. Swimming in salt water will also cause tarnish to develop quickly. Certain medications can alter your body's ph levels and cause excess tarnish. For example, individuals with Hemophilia A or B may experience *excess tarnish on their bracelets. For these customers, we recommend selecting an optional e-coating when ordering. Please contact us for more information. A DIY option is to coat the inside of the bracelet with clear nail polish, this creates a barrier between the skin and the bracelet.
*Excess tarnish means the bracelets turns 100% black with tarnish after less than one day of wear.
Will My Skin Experience Discoloration?
Both our Bronze bracelets and our .925 Sterling Silver bracelets contain small amounts of Copper alloy. Depending on your body's individual chemistry and Ph levels, the climate that you live in, the medications you take, you may experience skin discoloration the first few days you wear it. It’s rare but it can happen. Often, after wearing the bracelet for a week or so, the skin discoloration will go away on its own. If it does not: there are options, such as applying a clear e-coat to create a buffer between your skin and your bracelet.
We do not accept returns or refunds. In the rare chance your bracelet has caused you skin discoloration or excess tarnish, we will work with you to find a solution so you can continue wearing your bracelet. Please contact us for more information.
What Are Your Silver Bracelets Made Out Of?
Our 925 Sterling Silver bracelets are made of .925 Sterling Silver. Pure Silver is too soft to use in the jewelry process, so it is combined with other metal alloys to create a more durable metal. When 92.5% of pure Silver is mixed with 7.5% of other metals (often Copper or Zinc) the resulting alloy is called .925 Sterling Silver.
What Are Your 18K Gold Plated Bracelets Made Out Of?
Both our 18K Yellow Gold Plated Bracelets and our 18K Rose Gold Plated Bracelets are coated with either 18K Yellow or 18K Rose Gold over a base bracelet made of Bronze. By request, we can make the base bracelet out of 925 Sterling Silver. Please contact us
What Type of Care is Required for Your 18K Yellow Gold Plated Bracelets and 18K Rose Gold Plated Bracelets?
Our 18K Yellow Gold Plated Bracelets and 18K Rose Gold Plated Bracelets require more vigilance and care than our 925 Sterling Silver and Bronze bracelets. Scratches can occur at a faster rate depending on frequency of use and type of use. Gold Plating should not be exposed to water via hand washing, showers, baths or swimming. Humid environments (ex: Florida) can contribute faster to wear and tear. Those with high skin Ph levels, which can be altered by medications, may see an increase of tarnish. When not in use, store your Bracelet in a tarnish prevention bag.
What If My Bracelet Needs Repairs?
We want you to enjoy your Medical ID Bracelet for years to come. Should your piece ever need servicing or repairs you can mail your item directly to our casters. Please contact us via email to start the repair process.
Upon receipt, our casters will evaluate the item. We take into consideration “time owned” as well as “condition received” when evaluating a piece. Bracelets can break when not taken on and off with care or if worn too tightly. The evaluation process can take two-three weeks.
By request only, a quote can be sent prior to the repair work. Otherwise, an invoice will be sent at the completion of the repair. Tracking will be provided before your repaired bracelet is mailed back.
Where Are Your Bracelets Made?
Our bracelets are made in New York, NY.
Will My Bracelet Look Like It's Machine Made?
No. Our bracelets are hand made just for you using the lost wax process. Though we strive for consistency with our casting and finishing, occasional slight variations can occur. Please note photographs have been adjusted for lighting and shadows.
Certificate of Authenticity
RTSID guarantees that all items produced are manufactured in accordance with industry regulations. Bracelets do not include the 925 hallmark stamp as a design decision as to not interfere with inside engraving placement.