Exchanges and Refunds
What Is Your Return Policy?
Each bracelet is custom made to order and unfortunately we cannot accept returns or cancellations once an order has been placed. This includes both engraved and non-engraved bracelets.
Shipping, Customs and Payment Options
When Will I Receive My Medical ID?
All bracelets are cast, polished, engraved and re-polished in the window of time between your order being placed and your order shipping. Expect these items to ship within 14-21 business days.
What Shipping Options Do You Offer?
USPS Priority Mail
First-Class Mail International
Will I Receive Tracking When My Item Ships?
Yes, all orders are assigned a tracking number that is emailed to the buyer at the time of shipment.
Do You Ship Internationally?
Yes. International orders are charged a flat rate shipping fee of $25 and are shipped via First Class International Mail. Any order with a value above the threshold amount will be charged import fees. The customer is responsible for any import duties, customs and local sales taxes. Shipping delays may occur due to Customs.
What Methods Of Payment Do You Accept?
We accept Apple Pay, Visa, MasterCard, American Express, Discover and PayPal.
Product Details and Care
Will My Bracelet Tarnish?
Yes. .925 Sterling Silver and Bronze will tarnish, this is normal and to be expected. Swimming in salt water will also cause tarnish to develop quickly. Certain medications can alter your body's ph levels and cause excess tarnish. For example, individuals with Hemophilia A or B may experience *excess tarnish on their bronze bracelets. For these customers, we recommend selecting an optional e-coating when ordering. Please contact us for more information. A DIY option is to coat the inside of the bracelet with clear nail polish, this creates a barrier between the skin and the bracelet.
*Excess tarnish means the bracelets turns 100% black with tarnish after less than one day of wear.
What Are Your Bracelets Made Out Of?
Our bracelets are made of .925 Sterling Silver. Pure Silver is too soft to use in the jewelry process, so it is combined with other metal alloys to create a more durable metal. When 92.5% of pure Silver is mixed with 7.5% of other metals (often Copper or Zinc) the resulting alloy is called .925 Sterling Silver.
Will My Skin Experience Discoloration?
Both our Bronze bracelets and our .925 Sterling Silver bracelets contain small amounts of Copper alloy. Depending on your body's individual chemistry and Ph levels, the climate that you live in and even the medications you take, you may experience skin discoloration. It is not harmful and it is not an allergic reaction.
We do not accept returns or refunds. In the rare chance your bracelet has caused skin discoloration or excess tarnish, we will work with you to find a solution so you can continue wearing your bracelet. Please contact us for more information.
Where Are Your Bracelets Made?
Our bracelets are made in New York, NY.
Will My Bracelet Look Like It's Machine Made?
No. Our bracelets are hand made just for you using the lost wax process. Though we strive for consistency with our casting and finishing, occasional slight variations can occur. Please note photographs have been adjusted for lighting and shadows.
Certificate of Authenticity
RTSID guarantees that all items produced are manufactured in accordance with industry regulations. Bracelets do not include the 925 hallmark stamp as a design decision as to not interfere with inside engraving placement.