and Shipping Q/A



What Is Your Return Policy?
Each bracelet is custom made to order and unfortunately we cannot accept returns or cancellations once an order has been placed. This includes both engraved and non-engraved bracelets. 

Where Are Your Bracelets Made?
Our bracelets are made in New York, NY. 

When Will I Receive My Medical ID?
On average, within 2-3 weeks.

What Shipping Options Do You Offer?
USPS Priority Mail
First-Class Mail International
*Don't see your favorite shipping option? Email us!

Do You Ship Internationally?
Yes, we do ship internationally. Buyers are responsible for any customs and import taxes that may apply. Unforeseen shipping delays may occur due to customs, which we have no control over.

What Methods Of Payment Do You Accept?
We accept Apple Pay, Visa, MasterCard, American Express, Discover and PayPal.

Will My Bracelet Look Like It's Machine Made?
No. Our bracelets are hand made just for you using the lost wax process. Though we strive for consistency with our casting and finishing, occasional slight variations can occur.